Booking Conditions

Arrivals at the hotel are between 15:00 and 20:30.
 * The luggage can be removed from 10:30 am.
 * For a late arrival (after 20:30), it is compulsory to contact the hotel by telephone, the day of your arrival, otherwise the hotel,
 * if he has not been able to set up a specific procedure for late arrival,
 * may consider the reservation canceled for No-show and the cancellation conditions may be applied.
 * The hotel will be entitled to re-let the room.
 * On the day of departure from the hotel, the room must be vacated at 11 am.
 * If you intend to be accompanied by one or more animals during your stay at the hotel,
 * it is imperative to pre-check the reception service of the hotel which will inform you of the conditions of acceptance.
 * In the absence of acceptance received and confirmed by the hotel, the reservation can be considered canceled and the cancellation conditions will apply.
 Pets are not accepted.

Terms of cancelation

In case of late arrival, the client must contact the hotel by telephone in order to know the procedure for a late arrival
 * Arrivals at the hotel must be done before 9 pm, otherwise the hotel, if it has not been able to put a specific procedure for a late arrival,
 * may consider the reservation canceled for No-show and the cancellation conditions may be applied.
 * The hotel will be entitled to re-let the room. It is understood that any cancellation must be the subject of a writing (mail, fax or mail)
 * for which you must receive an acknowledgment of receipt of this cancellation. Any cancellation less than 48 hours before the date of the effects will generate the invoice and the payment of a compensation of 30% of the amount corresponding to the total canceled stay, with at least the price of one night.

Claim

In case of problem, dissatisfaction or complaints concerning your stay in our establishment, do not hesitate to tell us as soon as possible and before leaving the hotel. We will do everything we can to resolve the issue as quickly as possible and as quickly as possible to ensure that your stay remains a pleasant and good memory. "
Be aware that in the event of a dispute, you can contact the Tourism and Travel Mediator for free. All contact details and referral procedures are available on the website http://www.mtv.travel